Delivery

  • All orders over $100 are free shipping and shipment is $9.99 if the order amount is less than $100.
  • Orders are dispatched within 3 - 4 business days and shipping times are estimated at between 1-15 business days depending on your location.
  • Please indicate your daytime address for delivery, as a request for a second delivery will require an additional fee. Any incorrect address details will often result in the parcel being returned to the sender, in which case you will be charged for re-delivery.
  • Shipments sent outside of Turkey are sold exclusive of Tax and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. For details of Customs charges please consult your own Customs authority for rates.
  • All charges for customs clearance are the responsibility of the customer. We have no control over the charges and unfortunately we are unable to predict.

 

      Return

  • Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at support@woodencartoons.com 
  • We regret that customized items cannot be returned.
  • If we suspect a return to be fraudulent, abusive, or unduly repetitive, we reserve the right to refuse it and no returns will be granted.
  • Shipping fees for return are ours.
  • The return policy will only be effective for a period of one 3 day from the time you receive it from the shipping agent.